Department Managers, Advisors, across Service, Parts and Bodyshop

Title Customer Journey - Aftersales
Objectives 1. What, how and when to use the Customer Journey framework to improve effectiveness within every day scenarios
2. To develop communications to increase consistency, utilise appropriate resources that impact on the customers’ experience
3. To devise tactics to increase Upsell and inter-departmental opportunities
4. To develop an action plan for implementation, impacting on personal development, realistic business targets and Customer Satisfaction
Delegates Department Managers, Advisors, across Service, Parts and Bodyshop
Duration Can be covered within 2 half day workshop or 1 full day
Location Onsite or Offsite Training Venue
To make a booking or to find out more information, please click here.
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